By measuring it. Problem areas in the company’s services can also be locat. Customer satisfaction and its measurement is important because it can be us to prict growth. Satisfi customers are usually more loyal. And keeping existing customers is usually cheaper than acquiring completely new customers. the service to their friends or share their experiences on social mia. The company can also take advantage of customer satisfaction itself. For example in digital marketing . In which case it can positively influence the purchasing decisions of potential customers.
Satisfi customers can also recommend
Customer satisfaction and its
measurement 13 june 2020 kaisa huttunen customer satisfaction is important for the company’s growth: satisfi customers stay and even recommend products or services to others. This article discusses customer satisfaction and its measurement. We also present frequently us measures of customer satisfaction. I.E. Ces. Csta and nps numbers. satisfaction important? At its simplest. Customer satisfaction can be thought of as describing the fulfillment or non-fulfillment of customers’ expectations. Customer satisfaction is a prerequisite for the company’s growth and success.
Why is measuring customer
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