There are a multitude of review generation tools at your disposal. These online tools automate the process of asking for and posting reviews—saving you time and enabling your business to have a bigger reach. The more clients you reach out to for a review, the higher chance you’ll get more reviews.
We’ve rounded up six excellent review generation tools for you to take a look at below:
1. NiceJob
Offering a free 14-day trial, NiceJob focuses on building reviews for service professionals on both Google My Business and Facebook. The program uses AI technology to prompt customers who haven’t reviewed yet. Also, it simplifies the review process so it only takes customers 30 seconds.
2. ReviewBuzz
Focused on service industries, ReviewBuzz not only includes user-friendly review management in one place, but also offers analytics where you can review your KPIs. Additionally, once you choose and prioritize the review sites you want customers using—such as Google My Business—ReviewBuzz directs customers to the site that works for them.
3. Broadly
Broadly makes the review process easy for customers by offering a one-click email and text reviews. Additionally, this platform’s greatest benefit is Antarctica Email List 5644 Contact Leads that it includes a multi-location dashboard. This function is ideal for franchises to monitor team performance and respond to reviews in one place.
4. Nearby Now
This platform primarily works with home service professionals and small businesses. It uses check-ins after your business serves a customer to sum-up the job and also requests a review. These check-ins also help boost your SEO ranking. This program also offers a wide range of integrations, from your Google My Business account to your website.
5. PulseM
This platform specifically caters to home service professionals. PulseM first builds trust and a sense of security with customers by notifying them about their appointment. This appointment notification also includes a short bio about the technician who will be visiting the customer’s home. As soon as the service is complete, this program prompts a review automatically.
Sign Post helps home service providers stand out in the community by building positive brand reputation and reinforcing trust with clients. Not only does it review generation, but this platform also integrates with your existing CRM (Customer Relationship Management) tools to make providing outstanding customer service a breeze.
10. Respond to Your Reviews
Responding to reviews is a key part of upkeeping your brand reputation, building trust in your company and managing customer feedback. That said, it’s critical that you respond to both the positive and negative reviews of your service.
Capitalize on Positive Reviews
Positive reviews boost prospects’ faith in your business and often indicate a future return customer. However, your interaction with a customer who has given you a positive review does not end here.
Around 53% of customers expect you to reply to their review within seven days. After all, this customer has taken time out of their day to thoughtfully review your business and they deserve your thanks.
Turnaround Negative Reviews
No one wants to read a negative review about their business. However, you can’t please everybody and as your business grows, so too will the likelihood that you may have to deal with the odd negative review. The key here is exactly that—dealing with them. Replying to a negative review has two main impacts:
- It helps remedy the issue one of your clients faced, validating their concern and building trust that it won’t happen again.
- Replying to negative reviews is viewed positively by many consumers — 45% of consumers say they’re more likely to visit a business if it addresses negative reviews.
Take Your Strategy to the Next Level
We hope the above strategies to increase your Google My Business reviews enables you to continue converting leads into customers and to boost your website rankings.
Should you have any questions, we invite you to reach out to our team of local marketing experts and inquire about our Google My Business management services. We’d be honoured to help your business reach its goals.